Click for News (Last Update: 21st November 2008)
Your Feedback is welcome..
Although the surgery gathers patients views on a regular basis through the patient forum and annual questionnaire, we are always pleased to hear from you if you have any comments or suggestions. We take your views seriously, and will make changes if necessary by consulting with GPs staff, and the patients via the patient group.
Your personal details will be kept confidential, keeping within data protection policy.
21st November 2008
Temporary medical receptionist/telephonist
Cwmbran Village Surgery requires a temporary experienced receptionist to join our friendly team for a period of maternity cover, starting January x for approximately 6 months. Experience in a busy surgery environment, a good phone manner, and knowledge of I-soft Ganymede is an advantage. Salary dependant on experience. Hours approx 15-20 (negotiable), with regular overtime available for cover.
All new staff are required to undertake criminal records bureau checks.
Please apply with CV and covering letter to Andrew Langley, Practice Manager, Cwmbran Village Surgery, Victoria street, Cwmbran. NP44 3JS. e-mail andrew.langley@gp-w93027.wales.nhs.uk Informal enquiries and visits welcome Closing Date 5th December 2008.
27.4.08 Walking the Bridge for Charity
Once again we entered a team in the charity event - who walked the 5 miles over the severn bridge and back for St. Davids foundation. After the atrocious weather last year we were glad to report there was a better conditions and the walk was done in well under 2 hours and raised over £350.
22.4.08 Self arrival screen. We now have a 'self arrival' touch screen system at village surgery which will save waiting for a receptionist on arrival during peak periods. To use simply touch screen and select day of birth, month of birth and initials and the system will confirm your appointment.
If the system proves successful we may extend the use of this system by adding functionality to allow appointment booking and ordering repeat medication.
21.4.08 Patient questionnaires . We have received the feedback from our patient questionnaire and discussing this with the patient forum during the next few meetings to formulate an annual action plan. New attendees most welcome. Last Wednesday of each month at 2pm.
7.1.08 Norovirus, Public information NPHS statement on norovirus infection
16.8.07 Newsletter for Brynhyfryd Patients Click here
10.8.07 New on-line services
We are happy to announce improvements our on-line prescription service. We also will be offering online appointment booking and test result viewing soon via a secure network.
With around 40% of UK households now having access to the Internet, patients are becoming more aware of how to manage their own lifestyle using online services such as Internet banking, government services, and shopping sites. Therefore, it makes sense for your patients to be able to access their GP services online too!
Repeat prescription ordering...
Using this software, patients can securely access their current repeat prescription information and select items that are due for issue. This will automatically connect to the practice computer system and a prescription is generated for issue by the next working day.
We will initially be contacting patients who use our current service to update their current patient login details
to use the new system; If this proves successful we will be rolling the access out and offering the new service to all patients who have repeat medication.
Following this exercise we may extend the services offered online .....
Online appointment booking...
Patients can also book appointments via the internet using BlueBayOS. The practice sets up and allocates specific time slots within the system for internet bookings. When the patient logs in via the Internet, they can choose from any of these appointment slots and book themselves in.
View pathology test results...*
Around a quarter of telephone calls to the practice consist of enquiries from patients about test results. Using BlueBayOS, patients can log on and check if their test results have come back and can also see any comments that the clinician has recorded for the result, e.g. ‘Make Appointment’.*
Basic Health Information…
In this day and age, patients are far more conscious of lifestyle and health factors that affect their daily lives. BlueBayOS’ can display basic health information relating to the patient, such as latest blood pressure reading, smoking status, bmi, and vaccination and immunisation details.*
* Not yet available.
29.7.07 It's a knockout for St.Davids
Another successful charity event by the 'village people' when we entered a team of 10 competing in the 'its a knockout' day at Risca Leisure centre on Sunday 29th July. Great fun was had by participants and spectators alike, and there is talk already about 'training' for next year!!
Our target is to raise in excess of £500.00 for St. Davids Hospice Care You can still sponsor us for this worth cause - please ask at reception.
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15.7.07 Our Practice Manager Graduates
The partners and staff pass their congratulations to our Practice Manager Andrew Langley who recently graduated from the University Wales College Medicine/Cardiff University with a Masters degree in Primary Care.
The ceremony was presided over by Lord Neil Kinnock, at Cardiff St. Davids Hall.
13.6.07 Annual Patient questionnaire outcomes and action plan
The ‘Improving practice Questionnaire’ is run annually to gather patient views on the surgery and the services provided.
A sample of 431 patients were surveyed following a consultation with a GP or nurse during January – February 2007. Our patient forum liaises with the surgery to suggest improvements each year based on the result of the survey.
Please click below for results / action plan. Thank you to all patients who contributed.
IPQ survey summary 2007 (excel tabbed spreadsheet)
Patient survey action plan 2007 (word document)
13.5.07 "Village People" - Singing in the rain (and walking) For charity
Some of the practice team did their bit for local charity St. Davids Foundation Hospice care on the 13th May by doing a 5 mile sponsored walk over the Severn Bridge in heavy rain. Thank you for all your support. Please contact reception if you are sponsoring (or wish to donate to the charity).
for details click here St Davids' Charity events
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25.5.06 Podiatry and Dietician appointments.
We strongly encourage patients who have arranged podiatry or dietician appointments with the practice to inform us as soon as possible if not able to attend. This is so we can use the appointment for other patients.
15th March 2006 Sharps (needle) container collection service initiated by Torfaen county council. Monthly home collections. Please ring 01633 648489/ 8494 for details
Cancelling your appointment. According to estimates from the Doctor Patient Partnership (DPP) over 12 million GP appointments were missed last year, with a cost to the NHS of £250 million. If you cannot make you appointment please contact us by phone or by completing Online Form, so the slot can be taken by another patient. The surgery has a policy of removing patients from the register who persistently miss appointments without cancellation.
News 1.9.08